FAQ

Frequently Asked Questions

 

What is your return policy?

All sales are final, non-refundable, and cannot be exchanged. In the event your product arrives damaged or defective please send an email to info@17twelvecross.com and include your order number, brief description of issue, and picture.

 

Why are there wet spots on my candle?

The spots are caused by shrinkage and air bubbles that occur as the wax is cooling inside the container. Part of the wax pulls away from the glassware and sticks to the container giving it this particular look. This will not affect the quality or burnability of the candle.

 

How long should I burn my candle on the first burn?

Burn your candle 2-4 hours on the first burn to achieve a full melt pool

 

What is a melt pool?

A melt pool is when the wax has been heated long enough to reach the edges of the container (all 4 corners).

 

Where is 17Twelve Cross located?

Sacramento, CA

 

Where do we ship?

U.S only